Trainer – Amadeus

Titulo da Vaga: Trainer

Localização: São Paulo – SP

Descrição da Vaga: Job Title TrainerExternal Job AdvertJob Title: Trainer
Position type: Permanent (Hybrid)
Location: Sao Paulo, Brazil (Hybrid work Model)
Job family: Educational ServicesAbout Your Business Area/Department :The Customer Learning Services help customers achieving proficiency and high productivity for migrating to new systems, new staff, or using new features and products.We deliver quality learning moments through videos and interactive e-learning in multiple languages, through virtual and live classrooms taught by highly-skilled trainers.Summary of the role:You will lead and provide facilitated training courses in classroom or virtual sessions to internal and external customersYou will be recognized as a subject matter expert in their area of expertiseYou will arrange suitable training solutions, actively searching and creatively implementing effective methods to educate, enhance and maximize customer performance using Amadeus productsYou will be accountable to deliver Amadeus product training both in person within their region and in virtual format to customers and Amadeus staff across the globeYou will design, deliver and administrate standard and customized training courses on the use of Amadeus products and Solutions to customers, partners or Amadeus employees, using various channels and media to deliver in the most efficient and qualitive wayYou will share and receive feedback in a proactive and constructive manner and will contribute to Amadeus Learning strategic objectivesIn this role you’ll:

• Provide high quality training to internal and external customers according to course content, audience and business needs

• Ensure training materials and exercises are well prepared and updated for each course delivery

• Act as an Amadeus ambassador in every interaction with colleagues and customers

Develop or adapt training courses across all Travel Channels customer segments following our learning strategy, this includes to work closely with our e-learning Development department and Instructional Designers for the creation of new content.Collaborate with Learning design and development teams and support them defining and building Amadeus training solutionsManage dependencies and consequences, anticipate and monitor risksAdapt the approach to foster positive and constructive relations across culturesImplement new, innovative systems within facilitated learning, to drive adoption of Amadeus products through technical, digital and multi-media strategies which are relevant to each of our Travel Channels customer segmentsAbout the ideal candidate:Vocational or University degree in Tourism, or Education, or related field, or equivalent work experienceRelevant Work Experience: 5+ years working in travel industry and 3+ experience in training deliveryLanguages: Fluent Spanish and English and Portuguese.Preferred qualifications and skillsComputing: Excellent PowerPoint, Word skillsExcelComfortable with technologyFamiliar with virtual connectivity tools, such as Microsoft Teams, Zoom, Google meet. Use of interactivity platforms such as Slido, Kahoot is desiredSpecific Knowledge:Strong Amadeus GDS functional knowledgeStrong working knowledge of Travel Agency workflowsAbility to communicate orally and in writing at an advanced levelAbility to manage digital communicationAbility to use listening/questioning techniquesAbility to manage meetings/workshops efficientlyAbility to deliver an advanced presentationAbility to manage priorities and timeAbility to work effectively with others. Cope with multiple and changing demands, objectives and tasksOther: Amadeus product experience and knowledgeAvailability to work from Amadeus premises or customer offices.Business Understanding:Customer-Centric, services-oriented individualAble to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externallyAble to overcome obstacles to cooperation and to foster harmonious relationsDemonstrated communication and self-development skillsPlanning, prioritizing and achieving financial and strategic objectivesA history of successful innovation and goal achievement in a global and diverse environmentAbility to influence groups and individualsExcellent interpersonal skills; engages and builds effective relationships across the organizationMust possess the ability to communicate with Executives, all other levels of employees, clients and vendorsAbility for strategic thinking and planningStrong verbal, written communication skills. Effectively present information in one-on-one and group situations to management, clients, and other employees of the organizationTravel Requirements 20-30% of the time.What we can offer you:Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work Hybrid Model.Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.Application process:The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!Working at Amadeus, you will find🎯 A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.🤗 A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.💰 A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.🌟 A flexible working model – We want our employees to do their best work, wherever and however it works best for them.🌈 A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.📈 A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Nome da Empresa: Amadeus

Salário:

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