Job-22804] Mid-Level Tech Support Engineer, Brazil – CI&T

Titulo da Vaga: Job-22804] Mid-Level Tech Support Engineer, Brazil

Localização: Brasil

Descrição da Vaga: We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.We are looking for a Support Analyst to join our team and work directly with an international client. This role involves investigating, troubleshooting, and resolving technical issues across integrated systems. It’s ideal for someone who enjoys problem-solving, working with data, and communicating with both technical and business stakeholders.We value professionals who are passionate about technology, eager to learn, and collaborative. If you thrive in a diverse, team-oriented environment, we’d like to meet you.Responsibilities– Investigate and resolve Level 2 (L2) support issues related to eCommerce systems and integrated platforms.– Analyze and interpret SQL data using intermediate and aggregate functions to support troubleshooting and root cause analysis.– Read and interpret system logs to identify application issues.– Troubleshoot system integrations, including APIs, queues, and third-party platforms.– Communicate effectively with internal and external stakeholders to clarify issues and provide timely updates.– Collaborate with global teams to ensure efficient resolution of incidents and continuous improvement of support processes.Requirements– Degree in IT, Computer Science, or a related field (mandatory).– Solid professional experience using SQL, including joins, groupings, and conditional logic.– Experience reading and interpreting application and system logs.– Understanding of system integrations (APIs, services, messaging systems, etc.).– Basic knowledge of HTML and CSS.-Fluent English, both written and spoken.Our benefits:-Health and dental insurance-Meal and food allowance-Childcare assistance-Extended paternity leave-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;-Profit Sharing and Results Participation (PLR);-Life insurance-Continuous learning platform (CI&T University);-Discount club-Free online platform dedicated to physical, mental, and overall well-being-Pregnancy and responsible parenting course-Partnerships with online learning platforms-Language learning platformAnd many more!More details about our benefits here:At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don’t worry: we can support you in obtaining it.We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.

Nome da Empresa: CI&T

Salário:

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